These general conditions of sale are agreed between Prestige Approatch with address at Rua Carlos Rodrigues Francisco, Nº 139 2890-042 Alcochete with tax identification number 513.401.393, with contact email firstname.lastname@example.org hereinafter referred to as Loja Online and the people who wish to make purchases through the prestigestore.pt website, hereinafter referred to as “User”.
The parties agree that purchases made through the prestigestore.pt website will be regulated exclusively by this contract, excluding any conditions previously available on the website.
ARTICLE 1 – OBJECT
a) The present general conditions of sale have the purpose of providing and defining all the necessary information to the User on the ordering, sale, payment and delivery modalities of the purchases made on the website prestigestore.pt
b) These conditions regulate all the steps necessary to carry out the order and guarantee the follow-up of this order between the Contracting Parties.
ARTICLE 2 – ORDER
The User places his order by completing the purchase process presented on the prestigestore.pt website, adding the product (s) or service (s) he wishes to order to the shopping basket.
To send your order the User must:
a) Register on the pt website, providing the information requested therein.
b) Log in (providing a combination of email and password chosen by the User when registering).
c) Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and the name you want for tax purposes shown on the invoice).
The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Conditions of Sale which will be the only ones applicable to the contract thus concluded.
The Online Store will honor orders received online only up to the limit of available stocks. In the absence of product availability, the Online Store undertakes to inform the User as soon as possible.
The data contained in the invoice are the sole responsibility of the User. The invoice once issued cannot be reissued with changes.
The order requests are valid for 5 (five) days, unless the order is registered under a promotional campaign that defines a different term, it is not possible to guarantee prices, discounts, promotions and offers beyond this term. If the payment is not received by our services within that period, the order cannot be validated. Any amount received after this date will be returned or used for a new order.
The Online Store ships to all regions of the World, except for exceptions mentioned in the purchase process, before its completion.
ARTICLE 3 – PAYMENT
On the prestigestore.pt website, Loja Online offers the User the following payment methods: Bank Transfer.
In the case of payment by credit card, the debit will be made on the User’s card immediately after confirmation of the shipment of the goods. If some products ordered are sold out, the value of them will be credited to the User’s card, after the order is closed.
ARTICLE 4 – DELIVERY
The delivery of orders takes place within 5 working days after ordering. Delivery is carried out by CTT or another similar transport company.
When ordering, shipping costs are added according to the table in force, which are calculated in the purchase process before its completion by the User.
ARTICLE 5 – PRICES
Prices must be understood in Euros, with taxes and fees included, taking into account the VAT in force at the time of payment of the order.
If there is an increase in the Prices of any product, the User will be informed immediately, being able to choose to receive his order (by paying the difference) or to proceed with its cancellation.
Whenever an item has a price reduction, the sales modality (sales, promotions or settlement) is mentioned, the type of products, the reduction percentage, the start date and the duration period and its communication to the competent entities, if it’s necessary.
ARTICLE 6 – CANCELLATION AND RETURN
Any order contract carried out on the Online Store website can be freely resolved in accordance with the legislation in force, that is, within a maximum period of 14 days from the date of receipt of the order by the user and upon communication of his intention, for the contact email referenced in point 1 of the Preamble.
In case of exchange or return, the user must immediately return the parts to the Online Store with the label and in its original packaging, accompanied by the purchase document. The refund must be sent to the address referred to in point 1 of the Preamble, leaving the costs of transport for the exchange or return of the user’s responsibility.
Only returns of articles in the same state in which they were sent will be accepted
Exercised the right of return under the terms of points 1, 2 and 3 above, and unless otherwise agreed between the parties, Loja Online will refund to the customer the full price paid without any expenses or charges for this, within a maximum period of 5 days, by the same payment method or alternatively by bank transfer.
In case of exchange, if the value resulting from the order is lower or higher than the initial value of the same, the settlement conditions will be indicated by the Online Store.
In addition, the holder may always present any complaints he deems necessary to the competent authority for that purpose.